WHAT WE DO

Services

IT is about people as much as technology. Today’s world is increasingly fragmented across digital systems, which is why it’s critical to plan, design and implement in a way that works for your teams and your customers. We focus on ensuring that every engagement starts with an achievable strategy and elegant design – which ensures outstanding outcomes. We understand the importance of taking the broader business on the journey, pragmatically working towards a vision to which the whole business is aligned.

That’s exactly what makes us different, genuinely.

WE CRAFT A PLAN

Strategy & Architecture

Some organisations treat strategy like it’s rocket science, but we take a very pragmatic approach. Part of which is asking a lot of questions. One of the most common and important is, “How do you want to engage with your customers?” Then we craft a set of responses to your strategic goals and needs which are actionable and immediately impactful. 

At its heart, architecture is a design discipline. Technical things don’t work better; elegant things do. Our challenge is in creating blueprints that minimise complexity while maximising capability and sophistication. We also ensure that we review the whole IT landscape: the complex, living, breathing, enterprise-wide ecosystem. We then work with you to define a future state that enables a successful delivery into that next state.

WE GET IT DONE

Delivery

A different approach to delivery, genuinely.

When we engage in an implementation, we ensure we are clear on your outcomes and priorities from the first conversation. It’s about truly understanding the needs of your business, the capability of your systems, and how they all conflict and align.

It’s about creating a roadmap that minimises complexity without sacrificing capability or sophistication. One that combines the right people with the right technologies – be it Salesforce or another Marketing Technology.

Digital transformations are complex beasts and require a highly structured approach to delivery which supports each business in their own unique way. No two engagements are ever the same, which is why we take the time to work with you to determine how best to run the engagement. Cookie-cutter approaches to delivery tend to ensure cookie-cutter outcomes, and we know you are different, genuinely.

WE BRING THE SOLUTION

Lending Specific Components

The majority of any project focuses on specialised system configurations tailored to a client’s specific needs (e.g. screens, processes, business rules, automations etc). However, over the years we have invested in a set of low level tools that drastically speed up commoditised, repeatable tasks to reduce project costs and time to market.

Our pre built components act as building blocks to speed up and de-risk your project.

We help Brokers to perform product searches, run serviceability calculations, prepare applications for submission and receive status updates from lenders.

We help Lenders to receive applications across multiple products and channels, to then enable full originations processing from credit assessment through to settlement.

Examples of some of our lending components include:

    • Integrations with mortgage gateways that allow either submission to, or lodgement from NextGen or Simpology
    • Asset Finance integrations with PPSR, Redbook, Glasses etc
    • Connectors to core 3rd party services (e.g. valuations, credit bureaus, open banking, verification of identity, AML & compliance) used throughout the origination process
    • Connectors to product and serviceability databases, enabling scenario modelling and product selection
    • Industry standard data models that allow quick integrations across the whole origination lifecycle
    • Rules and decision engine to assign and evaluate credit policies across the origination process

WE BREAK THE SILOS

Marketing Technology & CX

We have spent our careers watching clients struggle with Marketing Technology because they weren’t able to realise a strategy which crossed the silos so often between Marketing, Sales and Operations. Digital agencies typically work from the top of funnel down, whereas we look to leverage the data you already have across the organisation to drive the immediate efficiencies that prove the value of the technology and genuinely turn the dial on the customer experience.

Our engagements start with a strategic review which doesn’t end with the sale, but looks to leverage the tools throughout the customer journey – increasing ROI and delivering real impact to the whole business.

Our Marketing Technology engagements are technology agnostic, with certifications across Salesforce, Adobe and other technologies. Supporting our clients to ensure the right tools are delivering right outcomes.

We work with clients who expect outcomes which are different, genuinely.