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We craft a plan.
Some organisations treat strategy like it’s rocket science, but we take a very pragmatic approach. We craft a set of immediately impactful responses to your strategic goals and needs, based on one of our most important questions: “How do you want to engage with your customers?”
Then, our challenge is in architecting blueprints that minimise complexity while maximising capability and sophistication. Technical things don’t work better; elegant things do. We review your whole IT landscape as a complex, living, enterprise-wide ecosystem. We then work with you to define a future state that enables successful delivery.
We build the solution.
When we engage in an implementation, we ensure we are clear on your outcomes and priorities from the first conversation. It’s about truly understanding the needs of your business, the capability of your systems, and how they all conflict and align.
We create a roadmap that keeps things simple and easy to use without sacrificing proficiency and prowess. One that combines the right people with the right technologies.
These digital transformations are complex beasts and require a highly structured approach to delivery. No two engagements are ever the same, and cookie-cutter approaches to delivery tend to ensure cookie-cutter outcomes. We excel in tailoring individual approaches to each business in their own unique way – we know you are different, genuinely.
When it comes to customer-centric solutions, Salesforce is the clear leader.
Salesforce is built, from the ground up, around customers. The principles that underlie contemporary customer engagement practices are the unifying principles of the entire Salesforce platform. For this reason, Ingenuity is a leading Salesforce consulting partner.
We have spent our careers watching clients struggle with Marketing Technology because they didn’t implement a strategy which crossed silos.
Our engagements remove these technical silos, starting with a CX strategy that doesn’t end with the sale. This increases ROI and genuinely turns the dial on the customer experience.
We keep momentum.
We know that there is never a moment in time when your business stops evolving. We aim to make it as easy as possible to drive continuous progress and innovation through core areas of your business.
Our continuous progress initiative allows you to augment your teams in ways that make sense for your individual business. We enable ongoing innovation and BAU initiatives with full time or fractional resources as required – continuously turning the dial on the investment in your technology. We’ll “manage the service”, but we’ll do it with a focus on increasing the value returned from your technology investments, not simply babysitting a drift toward legacy.